ITIL and IT Service Management training from QA

SDI Service Desk Manager

QA – the first organisation to partner with the Service Desk Institute (SDI) to deliver the Service Desk Certification Programme.

Certification details

The certification is designed for both new and experienced Service Desk Managers, team leaders and supervisors. Between 3 and 5 years experience of the Service Desk environment is ideal experience for taking the course below.

SDI™ Service Desk Manager - SDM

4 Days

Contact us for pricing options on this certification track

  • UK: 0113 220 7150
  • IRL:

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning

All third party trademark rights acknowledged.