ITIL and IT Service Management training from QA

SDI Service Desk Analyst

QA – the first organisation to partner with the Service Desk Institute (SDI) to deliver the Service Desk Certification Programme.

Certification details

First line IT Support, Helpdesk/Service Desk and Support Analysts with at least 9 months experience in an IT service and support environment are suitable candidates for the SDI Service Desk Analyst certification course below.

SDI™ Service Desk Analyst - SDA

3 Days

Contact us for pricing options on this certification track

  • UK: 0113 220 7150
  • IRL:

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