ITIL and IT Service Management training from QA

BCS Foundation Certificate in Service Management

Wherever there is a customer and a provider, there is a need for service management. With an IT-related service, the Information Technology Infrastructure Library (ITIL®) provides a best practice guide to delivering IT services – IT service management.


With current pressures on IT budgets and staffing levels, it is essential that the best possible service can be provided which in turn will improve customer satisfaction and retention.

Certification details

In order to achieve certification, delegates are required to take the following course and subsequently pass the examination which is part of the 3 day course.

You can also take this certification with our elearning course.

ITIL® Foundation Certificate in IT Service Management eLearning with examination


Contact us for pricing options on this certification track

  • UK: 0113 220 7150
  • IRL:

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