ITIL and IT Service Management training from QA
ISO2KCERT

ISO/IEC Foundation and Practitioner

ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. 

Certification details

Delegates who have basic knowledge of ISO/IEC 20000 are recommended to take our 1 day overview course before sitting the 3 day Foundation and Practitioner courses.

 

FOUNDATION CERTIFICATE

The purpose of the Foundation qualification is to confirm that a delegate has sufficient knowledge of the contents and high level requirements of the ISO/IEC 20000 standard, and understands at a foundation level how the standard operates in a typical IT service provider organisation.

 

PRACTITIONER CERTIFICATE

The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply their knowledge to a range of activities that would support organisations in conforming to the requirements of ISO/IEC 20000-1, and achieving and retaining ISO/IEC 20000 certification.

 

Contact us for pricing options on this certification track

  • UK: 0845 757 3888
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