ITIL® at a glance
ITIL® is a professionally recognised certification scheme and provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.
ITIL® v4 provides a clear capability model and aligns to your business strategy and customer needs. It expands previous versions by providing a practical and flexible basis to support your organisation on your journey to the new world of Digital Transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services - and enables IT teams to continue to play a crucial role in wider business strategy.
QA's Learning Delivery Director, Adam Stewart, looks at what is new and what has changed in the latest iteration of ITIL® - What's new in the ITIL® v4 Framework?
Why choose ITIL4?
QA's Head of Service Management Product Development, Martin Waters, highlights why ITIL4 is relevant in today's service driven world of digital transformation.