ITIL® at a glance

ITIL® is a professionally recognised certification scheme and provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.

ITIL® v4 provides a clear capability model and aligns to your business strategy and customer needs. It expands previous versions by providing a practical and flexible basis to support your organisation on your journey to the new world of Digital Transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services - and enables IT teams to continue to play a crucial role in wider business strategy.

QA's Learning Delivery Director, Adam Stewart, looks at what is new and what has changed in the latest iteration of ITIL® - What's new in the ITIL® v4 Framework?

Why choose ITIL4?

QA's Head of Service Management Product Development, Martin Waters, highlights why ITIL4 is relevant in today's service driven world of digital transformation.

98% say our ITIL® training will improve job performance
92% pass rate for our ITIL® training courses
98% quality rating for our ITIL® trainers' knowledge
-
Portfolio subject
ITIL,
Partner
-
Partner subject
-
Learning method
Classroom:
Each learner attends the course in person, in a classroom environment
Attend from anywhere (AFA):
Join live classroom training via web conferencing
Virtual:
The course is delivered virtually. A learner will attend the course through webex facilities
Online:
Online, video and elearning courses
Blended:
A combination of in person and digital learning
-
Type

Browse our courses

Classroom:
Each learner attends the course in person, in a classroom environment
Attend from anywhere (AFA):
Join live classroom training via web conferencing
Virtual:
The course is delivered virtually. A learner will attend the course through webex facilities
Online:
Online, video and elearning courses
Blended:
A combination of in person and digital learning