Certification details

Wherever there is a customer and a provider, there is a need for service management. With an IT-related service, the Information Technology Infrastructure Library (ITIL®) provides a best practice guide to delivering IT services – IT service management.

With current pressures on IT budgets and staffing levels, it is essential that the best possible service can be provided, which in turn will improve customer satisfaction and retention.

To achieve certification, you are required to take the following course and then pass the examination (which is part of the 3-day course):

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