Updates from QA Training

System Center 2012 SP1 – Service Manager New Features

System Center Service Manager being the youngest product in the System Center portfolio is growing and changing fast. Therefore, this service pack adds a significant new area of functionality to the Service Manager platform.


Paul Gregory | 30 January 2013

System Center Service Manager being the youngest product in the System Center portfolio is growing and changing fast. Therefore, this service pack adds a significant new area of functionality to the Service Manager platform.

Chargeback

This feature enables charges to be calculated on a cloud-based pricing model from the fabric resources in SCVMM. This enables reporting cross-platform to ensure resource consumption is not over or under utilised. 
This is managed through an additional node within the console.

Operations Manager Integration

Because Service Manager and Operations Manager are based on the same code-base, a Service Manager server could not be monitored from Operations Manager as an agent based device, it could only be monitored as agentless. This caused monitoring issues. 
The Service Manager server can now be monitored from Operations Manager as an agent-based device, providing a richer monitoring experience.

Upgrading to SP1

Service Manager does not have any interdependencies with the other System Center products, however upgrading is a detailed process.
Full upgrade documentation is available
here .

Also remember QA has a full portfolio of
Windows Server 2012 and System Center 2012 training courses

Paul
paul.gregory@qa.com
Principal Technologist
Follow me on Twitte r or see my YouTube  channel

QA Training | Paul Gregory

Paul Gregory

Head of Microsoft Infrastructure

A Microsoft Certified Trainer since 1995, Paul has worked both for and with some of the world's leading IT Services organisations – including Unisys, Dell and Microsoft during the Microsoft Windows (TAP) Technology Adoption Programme. Paul specializes in delivering training around the Windows Operating system as well infrastructure and management solutions around System Center going right back to SMS 1.0. Paul is a frequent visitor to Microsoft's Global Headquarters in Seattle to attend early product workshops and for many years has delivered training courses around the world on behalf of Microsoft. In addition to being actively involved in Microsoft's Windows TAP programme, Paul has recently delivered both Microsoft's Private Cloud 2012 readiness training to partners in the UK and was a member of the Microsoft global training team delivering Windows Server 2012 early adopter training. During recent years Microsoft has requested Paul to deliver System Center training at both Redmond and The South American head office to Microsoft Partners.
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