Learning Strategy and Solutions

Developing skills and capabilities for the future: ‘IMPACT’ programme for frontline leaders

Find out how QA helped Cheshire West and Chester Council bridge critical skills and capability gaps to become an ‘organisation of the future'.
#newrules #futureproof #skillsforthedigitalage


QA | 20 March 2018

In a recent QA article, we looked at the need to become an ‘Organisation of the Future.’ and how organisations are having to ‘re-imagine’ themselves and define new ways to adapt and prosper. Organisations must adapt to the ‘New Rules’* by evolving into a new shape – and by deploying a new series of skills and capabilities.

The ‘New Rules’ will continue impact every organisation - large or small - and every organisation will need to find different ways of acquiring the skills and capabilities needed. But when Cheshire West and Chester Council wanted a learning provider with knowledge and experience to support them with behavioural training geared towards meeting the Council’s key objectives, they trusted QA, and have continued to trust QA in developing capability progressively upwards in the organisation.

Front line leaders: Ready for the future

Recognising that whilst Senior Managers can set direction and provide vision, it is Team Leaders and frontline Supervisors and Managers who make it happen. They have the greatest impact on what staff know, how they are developed, whether they feel engaged and excited about the future and whether they feel valued. They are key to not only influencing and inspiring their staff but being their voice to their Managers and the organisation.

This is where this new ‘IMPACT’ programme comes in.

Cheshire West and Chester: An organisation of the future

The following video walks you through how Cheshire West and Chester Council have developed their front line leaders to become an ‘organisation of the future’.


Cheshire West and Chester council have recognised the ‘organisation of the future’ is needed now and have equipped their front line leaders to deal with the ‘New Rules’. Talk to QA to find out how we can help yours. Look out for our next edition of Developing Skills and Capabilities for the future.

Useful links:

Edition 1: The future of work - is the future of learning - is the future of work...

Edition 2: Customer excellence

Edition 3: Leadership Pipeline

Edition 4: Customer Excellence

Edition 5: 'Bite-size' personal development

About QA Group

QA helps individuals and organisations achieve their potential through world-class Learning Strategy and Solutions. This includes: training and certification, innovative Talent Solutions that solve both business critical skills and capability gaps, Business Transformation solutions, enabling change and transformation through engagement and education of workforces, and Managed Learning Services. In addition, QA provide consultancy, apprenticeships and post graduate degrees on a range of technical, business and leadership subjects. With over 22 UK training centres – including Apprenticeships, Consulting and Cyber Academies – and a range of online learning options, QA offer an unparalleled set of learning solutions to both private and public sector organisations.


*Deloitte regularly undertake UK specific research, and to quote their key finding in 2017: ‘The organisation of the future’ emerged as the prime focus ……with talent acquisition and learning highest on the business agenda.’ - Human Capital Trends. UK Supplement 2017 – Top 5 challenges for HR.

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Every business has different learning needs. QA has over 30 years of experience in combining the highest quality training with the most comprehensive range of learning services, ensuring the very best fit for your organisation.

Get in touch with our learning experts to talk about how we can help.