Paul Gregory | 16 January 2012
Recently Phil Stirpe wrote a great blog discussing ‘Plan G’ or using Google to find an answer to a problem. That got me thinking; as an instructor I have used Google, Bing, et al to find answers to problems but it is amazing what is missing from the answer...
For me, Googling leads to two issues.
1) It seems people are very good at telling us where to click or what to type to achieve an action, however when searching for technical solutions the implications, caveats or context of such an action are normally missing. What happens at a security level by running that command or editing a registry key for example? I often find on training courses people will present solutions they have used 'Plan G' for but not investigated the context of that solution and we soon find there is more than one way to achieve what they have done and some ways are better than others.
2) Which then leads onto the second issue with 'Plan G'; if there is more than one answer, how do you know? How should you rate them if you do know there is more than one answer? Often people just pick the first from the list, implement, then if symptoms go away they feel the job is done but we are then back to scenario 1. If the first item does not work onto item 2 in the list and so on.
'Plan G' is invaluable in those get out of jail scenarios where you need a quick solution but in the medium to long term it can cause as many problems as it solves because it does not provide the rounded information high quality instructor training can provide.
By having the full context and scenario evaluated with the problem being experienced with both the instructor and the technology peers found within a classroom environment, a much better solutions can be imagined ensuring the desired results. Through this experience of an Instructor Led Training course, better ongoing solutions will be implemented by those individuals.
I investigated some Microsoft statistics recently and discovered that IT Pros who attended Microsoft Official Training and passed the exam actually delivered IT services which experienced almost 30% less downtime than people who did not.
'Plan G' gets you out of jail. Instructor led training gets you career satisfaction, progression and promotion.