ITIL and IT Service Management training from QA

An introduction to ITIL Practitioner – coming soon

It's the hotly anticipated upcoming addition to the ITIL portfolio. But what is ITIL Practitioner and why will you need it?


Adam Stewart | 3 November 2015

ITIL Practitioner – coming soon

It’s been a while since we’ve had a significant development to talk about in the world of ITIL training, but that is all set to change with the upcoming launch of the ITIL Practitioner – a course that’s been in the making since AXELOS took over the ITIL portfolio in 2013.

But what is the background and how does it fit into the overall ITIL certification scheme?

Read on to discover answers to the most frequently asked questions about ITIL Practitioner.

Why is this being introduced?
The new practitioner qualification is being introduced to offer additional practical guidance to the Service Management community. The ITIL Foundation course provides excellent base level education, addressing what best practice is and what the key concepts and principles are. However the Practitioner certificate will help service management professionals to address ‘how’ best practice should be implemented to deliver value in their own business. Essentially it is the next logical step from ITIL Foundation, building on the fundamentals and allowing a practitioner to apply the guidance successfully in the workplace.

Is it the next step after Foundation or is it a pre-requisite for ITIL Intermediate and Advanced courses?
Although ITIL Foundation will be a pre-requisite for ITIL Practitioner, ITIL Practitioner will not be a pre-requisite for the ITIL Intermediate qualifications or ITIL Advanced courses. Candidates will receive 3 credits for successfully passing the examination and these can be used towards higher levels of ITIL certification. 

Who is it suitable for?
As the course will be complementary to the existing ITIL scheme it is suitable for anyone needing more practical implementation advice at any level in the IT organisation or within IT Service Management.

When is it being introduced?
Courses and exams will be available from February 2016.

Course schedules have not yet gone live, so check back on our website for more news about the ITIL Practitioner and what dates QA will be offering over the coming months. Or click here to find out more about our current range of ITIL training courses.


QA Training | Adam Stewart

Adam Stewart

Head of Service Management

Adam Stewart has been with QA since 2008, having previously worked in the Service Management education and consultancy space for both Serco Solutions and Getronics UK. He has over 12 years of experience in the Service Management and learning industry. Having joined QA in the role of Principal Consultant he was appointed Head of Service Management Learning Consultancy in 2011, with responsibility to design and deliver bespoke learning solutions to support our customers.
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