Updates from QA Training

Become a SharePoint Trainer or Support Officer

So you have SharePoint and now you want to train all the end-users? Let’s see if there’s a better way.


John Day | 23 May 2014

So you have SharePoint and now you want to train all the end-users? Let’s see if there’s a better way.

So, just when you think SharePoint is rolled out and the money is spent you realise the users have to be trained on it.  So a common solution is to get that training roled out to the end-users and get them through the basics, plus a few "power-users" to get onboard with Site Administration tasks.  A basic 1 or 2 days should do the trick.  If you have staff who have never used a business tool properly conforming to protocol and direction, when you replace it this is the perfect opportunity to ensure the new tool is used correctly.  In the same sense that if staff were saving documents in a document management system with filenames that were lengthy, not standardised or just completely how "they" preferred to do it, the opportunity to include protocol and good business practise in the new tool should be grasped with both hands.

At QA we rolled out the "how to use a hammer and screwdriver" courses that showed simply what the tools were and how they worked.  These courses were ideal for those who at the time had no idea what those tools were and wanted the generic understanding. However it does not prevent someone going away with their new hammer and nailing a 6-inch nail into a water pipe hidden behind the wall.  So the understanding of the tool was useless without the understanding of application.  You don't want to learn how to use a hammer, you want to learn how to use a hammer as a plumber or use a screwdriver in an electrician's trade or role, so you want to know the skills and tricks that make that task more successful.

SharePoint is no different.  Sure it is just web sites with a big database, but knowing how to upload a document is not going to help someone who goes back to the office and uploads a word document called "Easier Planning with user-controlled scheduling v1.docx" into a library called "Job Implementation document" and has no awareness that URL paths have a limit of 260 characters and no respect for the structure and hierarchy or the correct process to publish documents that meet organisation compliancy. 

Our SharePoint seniors have been itching to roll out Skills based courses that assign purpose to the tools.  We have already been very successful with our SharePoint Designer curriculum.  But in the upcoming months we have more courses aimed at the "roles of SharePoint" not the tools.  To being with, these courses will include:

  • SharePoint Master Class (2010)
  • SharePoint Document Management (2010 & 2013)
  • SharePoint for Project Management (2010 & 2013)
  • SharePoint App Development for End Users
  • SharePoint Branding for Web Designers

The first release is SharePoint 2010 Master Class (QASP10MC) .  The course provides you with the knowledge and skills of Microsoft SharePoint 2010 to head towards a SharePoint training or support role.  You are given an experience that is suitable for representing a SharePoint learning environment and learn how to use SharePoint productively and in a way you can apply the skills to provide a SharePoint training and support network to the organisation.

What advantage does this have when I can train 100s of users directly? 

The one thing your staff can blend with generic training better than anyone else, is the application of the tool to suit the users' roles, job requirements, plus business strategy, protocol, and procedure. You will be turning SharePoint into more than just a bland platform.  It will be a business service solution where you will apply best practise from the very beginning which will improve productivity, knowledge management and make life so much easier on your governance strategy.

We simply do not have the staff to support this?

That's where SharePoint is at its most valuable in training - customisation.  Every SharePoint training enquiry that comes to QA becomes more likely to be customised to suit the organisation and include the policies and procedures your business wishes to promote as part of the SharePoint business platform.  With your knowledge of your practise we can implement examples and delivery of SharePoint as we have done for many years.  Not only that, but QA provide a range of Programme management services that allow you to implement SharePoint change and control smoothly throughout your network of staff.  We can support you in carrying out the training and managing the change process lifecycle.

Contact info@qa.com and see how we can provide the SharePoint Business Experience to suit your organisation.

QA Training | John Day

John Day

Office Applications Principal Technologist - SharePoint

John has worked in the IT training for 26 years, 17 of which have been with QA. Through this time John has gained “in-the-field” experience with database administration, VB and VBA programming and development, and web design. With 8 years of SharePoint administration experience, John heads the Microsoft SharePoint curriculum, where he authors QA’s SharePoint and InfoPath courses for business professionals. John also supports the SharePoint training team and reviews the latest technologies associated with SharePoint.
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