As Director of Solutions within QA, Tessa designs and develops services that help our customers and their users manage change and adoption when there is an implementation of new systems within an organisation, taking care of the important human element in IT projects. By listening to customers her team brings IT projects to life offering consultancy services in formulating and implementing employee behavioural change and communications strategies, developing and managing channels for engagement and advising senior stakeholders on the best ways to support and communicate change and encourage learning and adoption within their organisation. Tessa began her IT career with Computacenter over 30 years ago, when she moved to QA in 2006 she brought a strong track record of success, developing and delivering IT change programmes, encompassing thousands of users across multiple customers, industries and locations. She now leads the QA Project practice team and continues to develop end to end solutions that support IT change and adoption.