Valuation Office Agency

Find out how we helped build technological capability at the Valuation Office Agency.

The Challenge

Harnessing the benefits of technology

To properly value sites that range from power stations to caravan parks, the Valuation Office Agency (VOA) uses over 230 bespoke applications. But with the organisation being over 100 years old, it has a legacy of an old tax system and technology.

They wanted to build technological capability to be able to deliver efficient end-to-end processes as well as a good customer experience.


The Solution

Call in the apprentices

At the VOA, the apprentices work alongside their peers on a variety of projects and are encouraged to share ideas and challenge themselves. With apprentices entering the organisation at different levels, the VOA provides a varied and testing range of tasks such as coding, second line support, front line application, problem-solving and development application.

“Firstly, apprentices can fill a recruitment gap fairly quickly; but it is their ability to bring new ideas and perspectives into the workforce that really provides significant benefit. Like many other public sector agencies, the VOA has a workforce that has been doing the same job for a long time and they can often have the attitude of ‘well, we have always done it that way’. But that is where an apprentice can reinvigorate staff, because they have only known a world that has always had the Internet and they therefore have different expectations of what can be achieved. This in turn encourages the existing workforce to share their own experiences with the apprentices and gain new focus in exploring new solutions.”

Philip Macpherson

Chief Digital and Information Officer | Valuation Office Agency

The Outcome

Two apprentices, Reece Bedding and Francis Dean, worked alongside senior members of staff on a project aimed at creating a model to collate data on rented properties across the UK. This was a three-part application that would prove to be invaluable in its capability to collate and analyse data.

Reece says:

"This was a difficult project for us apprentices, partly because of its complexity but also because we were working alongside senior people. However, working on a specific project was not only valuable in terms of the end result (a finished application) but also because it gave us a business insight into our technical and personal capability and we had responsibility to deliver something good and on time."

For us, apprentices are part of our ability to build capability in the organisation; with their perspective, drive and enthusiasm, we will be able to maximise the benefits of the digital world for our operations.

Philip Macpherson

Chief Digital and Information Officer | Valuation Office Agency

Our customer

The Valuation Office Agency (VOA) is an executive agency of HM Revenue & Customs (HMRC), providing the Government with the valuations and property advice required to support taxation and benefits.

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