IT Professional SCQF Level 8

Summary

Level Of Study

SCQF Level 8

Award

Diploma in Information Technology and Telecommunications at SCQF Level 8

Apprenticeship Certificate

Awarded by SQA

Entry Requirements

No set requirements

English Language Requirements

None

Mode Of Study

Blended and work-based learning

Duration

12 - 14 months

Assessment Methods

Assessment methods may include a personal reflective statement, workplace observation, witness testimony or professional discussion

Start Date

Ongoing

Locations

Online and work-based

About this course

This programme is delivered by QA with the apprenticeship certificate awarded by SQA.

We train and support learners by giving them the technical grounding and experience needed to become effective in your business through skills developed in Communication, Cloud, Helpdesk and Network Support through bespoke programmes developed around the individual’s job role.

Careers

You will be equipped to work in roles such as:

• IT Cloud Professional
• IT Helpdesk Professional
• Network Support Professional

Modules

Mandatory Units

• Personal Effectiveness
• Health & safety in IT and Telecoms
• Interpersonal and written communication
• Customer care for IT and Telecoms professionals

Suggested Units

• IT and Telecoms system operation
• Investigating and defining customer requirements for IT and Telecoms systems
• Remote support for IT and Telecoms products or services
• IT and Telecoms system management
• Technical advice and guidance
• Working with IT and Telecoms hardware and equipment
• IT and Telecoms fault diagnosis

Plus many more options that can be discussed with your account manager/skills coach.

Virtual Classroom Training

• CompTIA Network + (part 1)
• CompTIA Security + (part 1)
• Managing Modern Desktops

Learner support

You'll have a whole team behind you to help you get the most out of your apprenticeship, including:

• Your line manager
• A skills coach
• A safeguarding specialist
• A learning support specialist

Entry requirements

There are no set entry requirements for learners. The only thing to bear in mind is that your job role must fit your chosen apprenticeship qualification, allowing you to complete the relevant modules. QA will undertake a role-matching exercise to help you.