Azure Cloud Support Specialist SCQF 6

Summary

Level Of Study

SCQF Level 6

Award

Diploma in IT and Telecommunications at SCQF Level 6

Apprenticeship Certificate

Awarded by SQA

Entry Requirements

No set requirements

English Language Requirements

None

Mode Of Study

Blended and work-based learning

Duration

9-12 months

Assessment Methods

Assessment methods may include a personal reflective statement, workplace observation, witness testimony or professional discussion

Start Date

Ongoing

Locations

Online and work-based

About this course

This programme is delivered by QA with the apprenticeship certificate awarded by SQA. We’ve launched the new Azure Cloud Support Specialist SCQF 6 apprenticeship in partnership with Microsoft, helping learners kickstart exciting Microsoft career paths and enabling organisations to develop much-needed Azure cloud talent.

With the introduction of the learning platform, Bud, apprentices on this programme will now have access to a revolutionary blended learning solution helping them to study more effectively and graduate faster, developing skills ready to apply in the workplace.

Careers

You will be equipped to work in roles such as:

• Desktop Support Engineer
• First and Second Line Helpdesk Support
• Technical Support Analyst
• Infrastructure Technician

Modules

Windows client

• Introducing windows client
• Windows installation methods
• Windows user and device accounts
• Active directory/azure active directory
• Windows configuration options
• Windows device management
• Windows Networking
• Windows Storage, files systems and permissions
• Windows apps and browsers
• Windows Security
• Windows troubleshooting

Networking fundamentals

• Introducing networking concepts and technologies
• OSI & TCP/IP Models
• Network topologies
• Introduction to cloud computing
• IPV4 and IPV6 • Network troubleshooting
• Using packet tracer

Optional Qualification

• Microsoft Azure Fundamentals (AZ-900)

Learner support

You'll have a whole team behind you to help you get the most out of your apprenticeship, including:

• Your line manager
• A skills coach
• A safeguarding specialist
• A learning support specialist

Entry requirements

There are no set entry requirements for learners. The only thing to bear in mind is that your job role must fit your chosen apprenticeship qualification, allowing you to complete the relevant modules. QA will undertake a role-matching exercise to help you.