Business and IT training courses from QA

Technical IT Team

Our experienced team is the UK's largest provider of technical IT training. Meet some of our leading experts and learning professionals:


Adrian Jakeman

Head of IT Training

Adrian has worked in the IT and education industries for the past 25 years and joined QA in 2006 with a focus on the development and delivery of training around Visual Studio, Team Foundation Server and the software development lifecycle. Still to be found in the classroom delivering training around Application Lifecycle Management, he is also responsible for the day-to-day management of QA’s IT curriculum. He has particular focus on the quality, breadth, depth and relevance of both vendor-produced courses and the extensive QA-authored portfolio. Areas of expertise: Teaching and learning effectiveness, Application Lifecycle Management, Cloud computing, Team Foundation Server.

David Walker

Portfolio Director - Digital Transformation and Emerging Technology

David is a change-driven technologist who works closely with organisations and industry experts to understand the opportunities and threats posed by new technology. David has designed multiple learning solutions that have helped organisations redefine their business strategy and culture – creating new business models that view IT as a strategic competency rather than a support function.

Andy Fox

Senior Learning Consultant

Andy has been a Consultant Instructor with QA for 10 years, and has 16 years IT Training experience. In his 25+ years in the IT industry he has gained experience working with Novell products and Microsoft from MS-DOS onwards. Since joining QA, his focus moved towards SuSE Linux where he gained CLP and CLE status. Over the past 4 years he has been engaged in the delivery of VMware vSphere training and has gained VCP, VCI and VCAP-DCA status.
Daniel Ives

Daniel Ives

Head of Learning - Cloud

Daniel joined QA in 2006, having previously worked first as a developer and then a trainer on the Microsoft stack. He is an Authorized Amazon Instructor Champion and holds all 11 of the current AWS certifications. As a Principal Technologist, Daniel focuses on creating and delivering courses about cloud services, service-oriented architectures, software development, DevOps and data engineering. Daniel also delivers our Google Cloud Platform courses, and holds 2 GCP certifications (Data Engineering Professional and Architect Professional). Other areas of expertise include; C#, .NET and agile development. His areas of interest include all of the above, plus Microsoft Azure, Python, sailing, skiing and cycling, although not necessarily in that order or at the same time.

David Bowen

Training Delivery Manager

David joined QA in 1997 as a Novell and Microsoft instructor having worked for 10 years in the IT industry providing 3rd line technical support in a large mixed system environment. David became a specialist in Microsoft Active Directory, Microsoft Exchange Server and Microsoft clustering technologies and has been involved in numerous design and implementation projects during his career. David now has a dual role which is split between technical training and the management of the training delivery team within QA’s Northern region.

Donald Cameron

Senior Learning Consultant

Donald joined QA in 2007 and has been involved in the training industry for over 16 years and a further 5 years in IT and Enginering sectors. Prior to QA, he worked for the University of Strathclyde as a senior trainer specialising in UNIX, Linux, SUN Solaris and IBM AIX, programming and database technologies and followed this with running his own small training business for 3 years. He continues to specialise in an extensive porftolio of leading edge technologies from Oracle, SUN, RedHat and the Open Source Community and teaches Solaris System Administration, Oracle SQL and PLSQL, RedHat and Linux System Administration, UNIX, shell scripting and Perl programming courses.
Gary Mobey

Gary Mobey

Principal Technologist - VMware

Gary has been in the IT industry Since 1986, starting as a Programmer, moving on to Systems Administration before changing to Technical Support before finally settling into Training. He has skills in a variety of Operating systems including Vax/VMS, Dos, 16bit windows, nt/windows server, Unix and Linux. Currently Gary’s skills are mostly employed as a Trainer primarily as a Virtualisation and Operating systems Specialist, although his expertise include networking and databases. Gary’s areas of focus are constantly changing given the nature of the IT Industry, being challenged constantly to meet the needs of our customers and partners.

Geri McGonigal

Senior Learning Consultant

Geri has worked in the IT industry for over 30 years using a wide range of platforms and technologies in a software development role and as a trainer and course author. Development languages include COBOL, FORTRAN, C and Java used in payroll, financial accounting and manufacturing applications on mainframes, Unix and Linux environments. She has used several relational databases: IBM’s DB2, Sybase, Microsoft SQL Server and Oracle. She has taught courses for QA in Europe, the Far East, Australia and the USA. Geri currently delivers Oracle University SQL, PL/SQL and Administration courses for QA. She holds Oracle Developer OCP, Java Programmer OCP and Oracle Administrator OCA certifications.

Guy Davis

Cyber Security Technical Consultant

Guy has over 20 years’ experience in training with a solid background in network and hardware support. For the past 5 years, Guy has focussed on IT security, especially Cyber Security and has worked on many projects over time including Northern Exposure/Cyber Summer Schools. Guy is an MCT in Windows clients and server products, Certified Ethical Hacker, A+ and Network+ certifications. Guy has a deep seated interest in IT and security in particular cyber issues that affect the entire world to ones that affect friends and family, not quite 24 hour support, but close.

Karen Howells

Senior Learning Consultant

Karen started off life in IT 20 years ago and was successfully involved in a project to introduce Lotus Notes to a Distance Learning MBA college in the 90’s. Karen moved into Technical Training 16 years ago and been teaching IBM Lotus Domino administration, Notes client and web development. Karen has taught at Lotus/IBM and written and delivered bespoke courses throughout the country. She has recently moved back to teaching Microsoft Windows client courses and is extremely enthusiastic about Windows 7 operating system. Karen’s areas of expertise include Lotus Domino and Microsoft clients.

Mark Amory

Cyber Training Delivery Manager

After leaving a career as a Mechanical and Electrical Engineer in 1998, Mark started out with a fresh career as an IT trainer. Spending the first few years as an applications trainer, Mark excelled in delivering Microsoft Office and Adobe products. In-line with his background as an Engineer, Mark soon shifted focus to more technical deliveries, including hardware and networking topics; a field he has remained in ever since. As a natural progression of his career saw Mark start to explore the security aspect of his existing competencies and since 2005 has specialised in the Cyber Security domain. Mark has been the author of a number of QA Cyber Security courses and was the design authority and author of the 2017 NCSC Cyber First Academy. Mark is a C|EH and is currently undergoing the process of becoming an NCSC Certified Cyber Professional.
Mark Cresswell

Mark Cresswell

Principal Technologist

Prior to QA 16 years ago Mark had a long career with Unisys initially working on Mainframe and then Microsoft Server products. As a Principal Technologist he works on the leading edge of technologies and enjoys getting “under the hood” to see what makes things tick. Area of expertise: Microsoft Desktop deployment, Optimization and Collaboration. Specialising in Med-V, App-V , RDS, VDI, Forefront Edge and AV Products, Exchange, SharePoint and Microsoft Deployment Technologies.

Paul Besly

Principal Technologist

Until joining QA, Paul spent his entire career in software development, often as the technical lead, with many years in flight simulators but also in sectors as diverse as railway signalling / telecoms, missile guidance systems, road traffic control systems and digital telephony. This included not only the technical aspects but equally the analysis and design; this combination naturally led to a serious involvement in software architecture. The languages track proceeded along the C/C++/ClassicVB route and then into .NET and its associated technology stack. He has been an MCT since 2003 and have spoken at Dev Week. Areas of expertise: WCF, WPF, Analysis & Design
QA Training | Paul Gregory

Paul Gregory

Head of Microsoft Infrastructure

A Microsoft Certified Trainer since 1995, Paul has worked both for and with some of the world's leading IT Services organisations – including Unisys, Dell and Microsoft during the Microsoft Windows (TAP) Technology Adoption Programme. Paul specializes in delivering training around the Windows Operating system as well infrastructure and management solutions around System Center going right back to SMS 1.0. Paul is a frequent visitor to Microsoft's Global Headquarters in Seattle to attend early product workshops and for many years has delivered training courses around the world on behalf of Microsoft. In addition to being actively involved in Microsoft's Windows TAP programme, Paul has recently delivered both Microsoft's Private Cloud 2012 readiness training to partners in the UK and was a member of the Microsoft global training team delivering Windows Server 2012 early adopter training. During recent years Microsoft has requested Paul to deliver System Center training at both Redmond and The South American head office to Microsoft Partners.
QA Training | Paul Thomas

Paul Thomas

Senior Learning Consultant

Paul entered the IT industry in 1990 contracting for ICL. Since then he has had a varied career as both an engineer and consultant. He has been involved in Designing, implementing and supporting Active Directory, Exchange and Sharepoint infrastrucures from small businesses to multi-national multi-domain 50k user base environments. He joined QA over five years ago and specialises in AD, Exchange, Sharepoint and SQL server.

Phil Crayford

Principal Technologist - Microsoft Productivity

Phil joined QA 10 years ago following many years of consultancy for a variety of Microsoft Product deployments worldwide. He has significant experience with SharePoint, Exchange and Office 365 in real-world deployments and brings that knowledge to his training. Phil has also written courses on Exchange and SharePoint Hybrid. More recently Phil has been immersed in using Office 365 for implementation of GDPR and compliance governance within organisations. Areas of expertise: Office 365, SharePoint, Exchange, Windows Server, Active Directory, Compliance and Client Deployments.
Phil Stirpe

Phil Stirpe

Director of Agile & Projects

Phil has been involved in software development, consultancy and training for almost 30 years. He has a strong interest in Agile Software Development and is passionate about developing and delivering high quality training. With a focus on helping others to learn, Phil has designed and delivered training programmes across many sectors including financial, manufacturing, engineering and service. Since May 2016, Phil has led the Agile practice at QA. In that role, he is responsible for developing the curriculum and the team who deliver it. He also authors new content and acts as a Product Owner for other authors. His mission is to help organisations introduce Agile successfully by focusing on their culture and Agile teams to work more effectively. Phil and his team engage with senior stakeholders to help develop an Agile culture and an understanding of Agile practices at all levels across the organisation. This can then be followed by role specific training and coaching. He also works with agile teams, helping them to implement Scrum, Kanban and other complementary practices such as Test Driven Development - TDD. He also works with Project managers to help them manage their projects in a more Agile way.

Sean Carvin

Training Delivery Manager

Sean has been in IT for over 15 years and comes from a hardware background having previously worked for an IT manufacturer. Since joining QA in 1999 he has delivered courses for Compaq, HP, CompTia, RM and Microsoft and has also been involved in many bespoke training projects in the UK, Ireland & Europe for both corporate and public sector clients. In 2008 he became Training Delivery Manager for the London & South East region and his primary focus is investing in and developing a large team of trainers. He splits his management time in order to dedicate time in the classroom delivering technical courses on Microsoft Operating Systems.
Scott Hayes

Scott Hayes

Principal Technologist – Apple

Scott has been in the IT service industry for over 30 years (including with QA for over 20 years) and since 1998 as a technical instructor specialising in Client/Server environments, mobile device management and network Infrastructure. As QA’s Principal Technologist for Apple, Scott heads up QA’s Apple technical training ensuring we are able to offer training in the latest Apple environments, authoring QA courseware in the Apple space and presenting at seminars on subjects such as Apple in the enterprise and Mobile device deployment strategies. As an IT specialist he spends a great deal of time looking at where the IT industry is going and what major changes are on the horizon from the Client/Server, mobile device & network infrastructure point of view and see how this will affect the industry. As a trainer he spends time looking at the latest training ideas and how they could fit within QA, that latest of which includes extending QA’s Attend from Anywhere to Apple training. Areas of expertise: Apple Client/Server, Apple Mobile Device management, Microsoft Client/Server & Network infrastructure.

Alina Swietochowska

Principal Technologist

Alina is an authority on UNIX and Linux systems. She is responsible for the development and management of QA’s multi-vendor UNIX and generic Linux training portfolio, writes white papers on the subject and delivers training at all levels. Alina works closely with clients to develop customised UNIX and Linux training solutions for their employees. She also supports organisations that are going through process of consolidation and UNIX/Linux integration. Alina is a Senior Member of the Institute of IT Training. She is also a Member of BCS and a PPL(A) holder. Alina’s professional certifications include Novell CLP 10, CompTIA CTT+, CompTIA Linux +, Sair Linux/GNU CP and LPIC.

Annette Gill

Senior Learning Consultant

Annette has worked in the IT industry for over 30 years, initially as a software developer on a variety of projects in several different languages for the Ministry of Defence and other clients, mostly on mainframes and minicomputers, but also on the early PCs. Annette also spent three years at Intel, supporting their branded products (hardware and software) across the whole of Europe, and was the European Product Support Specialist for their OverDrive Processors. Annette has managed NetWare networks and used several different flavours of Unix. She has worked with both Exchange Server and SMS/SCCM from their first versions, as well as several other Microsoft server products. Annette joined QA 17 years ago, and her current areas of expertise are Exchange Server, System Center Configuration Manager and Windows Server.

Bret Appleby

Senior Learning Consultant

Bret is the subject matter expert for Microsoft Exchange. Prior to working at QA he ran the consultancy division of one of the UK’s largest Value Added Resellers whilst personally specialising in Exchange deployments. He has worked with every version of Exchange from the original version (4.0) to the current version either as a technical trainer or consultant. More recently he was engaged by Microsoft to review their initial Exchange 2010 MOC courses, and has authored the QA Exchange 2010 course.

Chris Farrell

Principal Technologist | Mobile Development

Chris has over 20 years of development experience with languages including C, VB, VB.NET, C#, Objective-C and Swift. He has worked with many of the worlds leading organisations as a developer, architect and performance consultant. Chris is also a published author and has written books on application performance optimisation and memory management. As a Principal Technologist at QA, Chris now delivers training courses on application development in both the Microsoft and Apple spaces.

Dr Darryl MacGregor

Cyber Training Delivery Manager

Dr Darryl MacGregor has worked as a Molecular Biologist, a Lecturer and a Technical Support Manager. He has worked for several training organisations, ran a penetration testing/consultancy firm and is now a trainer and course developer for QA; his particular areas of expertise are Cryptography and Penetration Testing. Darryl is also GCT certified to deliver GCHQ certified courses.

David Bedford

Senior Learning Consultant

David’s IT career started in 1990, when he took on the role as a Database Administrator as a favour for his boss. Over the next 20 years he re-directed his career into the Client Server side of Microsoft with NT4, then progressed to Active directory and each subsequent version of Microsoft Client\Server Operating Systems. In 2007 he joined QA as a Technical Trainer and delivers training in Server2003, Server2008 and Server2008R2 (Network\Infrastructure and Active Directory) and Windows 7 (Configuring, Troubleshooting and Deployment).

David Cooke

Senior Learning Consultant

David began his IT career in the mid 1990’s working for a clothing manufacturer. This involved the design and implementation of Server and client system and the training of both users and support staff across Europe, Africa and Indonesia. David then joined a small training company specialising in resettlement training for ex-forces staff. After achieving his MCT qualification in 2000, David worked for a number of training/consultancy companies and has been involved in the design, implementation and support of numerous Windows based networks and systems. David joined QA approximately 5 years ago specializing in AD, Exchange, Windows Server and Windows Client technologies.

Ian M McIntyre

Senior Training Consultant

Having worked in the IT, Public sector and Education industries for the past 30 years and joined QA in 1993 I have covered a broad spectrum of mainly Microsoft products with an emphasis on Database technologies and delivery of Projects. My current portfolio in the classroom is heavy on SQL Server to 2008 R2, currently exploring the upcoming 2012 SQL courses including a very interesting set of Business Intelligence and Data Warehousing developments. At present involved in some onsite consultancy with Data-warehousing. Areas of expertise: .SQL, Windows OS, Exchange, Prince2009.

Ian Wallington

Senior Learning Consultant

Ian has worked as a QA trainer for 4 years – delivering Perl, PHP, SQL and Unix and Linux courses. He has recently been signed off by Oracle to teach their MySQL for Beginners course. Prior to becoming a trainer, he worked for twenty years as a software developer using a wide range of languages and environments for software houses and industry, working through COBOL on IBM mainframes through PCs to web development. His planned next step is to get involved with the latest big thing…mobile.

Jane Howell

Principal Technologist - Microsoft Dynamics

A senior trainer with over 20 years teaching experience, 16 years as an MCT. I am the Subject Matter Expert for Microsoft Dynamics CRM at QA. I consistently gain high scoring evaluations with excellent feedback from delegates regarding my training style. I add value to my training courses through my consultancy experience.

Jason Gill

Senior Learning Consultant

Jason started IT training fourteen years ago. In addition to delivering official Microsoft Training, Jason worked on development projects for external clients. Jason then left training to pursue opportunities in industry working for for a major consultancy group as a Software Developer and an Investment Bank in Luxembourg as an Analyst. Jason returned to the UK and training to teach Microsoft .NET and SQL Server courses. Jason joined QA in 2009 and now specialises in Business Intelligence using Microsoft tools and Sharepoint Development.

Joanne Ashton

Senior Learning Consultant

Joanne has been with QA for almost 10 years, having joined after working with AT&T on a number of client projects, most notably Rover/Land Rover/BMW where she was been involved in large scale migrations from NT4 upwards of client/server operating systems and then entering the world of training in 2000. Joanne has been training windows 2000 and later server and workstation operating systems, and passionately believes that it is important that IT staff are able to see the bigger picture of where an IT department fits into an organisation. Areas of expertise: Client configuration, Server 2003, 2008 and Active Directory.

John Rogers

Senior Learning Consultant

Coming from a background of application development and systems management, John joined QA over 17 years ago and is a specialist in Oracle core products. Although teaching the standard Oracle core curriculum is still a major part of his day to day activities, many clients require bespoke courses that are more in line with their needs. This requires close liaison with departments within QA and the client as well as Oracle, along with knowledge of current Oracle best practices and technology.

Mark Fitzgerald

Principal Technologist - SQL and Business Intelligence

Mark joined QA in 2008 and has been in the training industry for over 20 years. As Principal Technologist, he is responsible for the curriculum within our portfolio areas for Microsoft SQL Server and Microsoft Business Intelligence. He provides both core and bespoke training on Microsoft SQL Server, including the scoping, production and delivery of both Microsoft and QA materials in this area. Currently he's involved in delivering courses within the Microsoft SQL Server 2014 curriculum and promoting Business Intelligence using Microsoft Power BI, with the aim of getting information to our clients to make well-informed decisions on their future use of Microsoft SQL Server and Business Intelligence.

Mark Holmes

Senior Learning Consultant

Mark has worked for QA for 8 years, having previously worked for WROX Press, IT Publishers. He had been involved in teaching and project management for Domino and Exchange but now specilises in MS SQL, teaching the administration and developer tracks , SQL Reporting Services, Analysis Services and Integration Services as well as undertaking dedicated client projects.

Nigel Tuohy

Senior Learning Consultant

Nigel came into the IT industry from an electronics background 26 years ago where he was repairing systems to component level. He has worked with Mainframe, Novell, Unix and Microsoft systems over the many years and therefore has gained a great deal of real world experience. Nigel’s main areas of expertise are Messaging, High Availability and Network Infrastructure.

Oliver Latham

Senior Learning Consultant

Prior to joining QA in 1998 Oliver worked for a consultancy in the City of London as a Network Integrator. In the early 90’s he worked in Germany in many different roles from Network Integrator to Novell Administrator and also spent a year as a CAD Manager looking after forty AutoCAD stations and teaching Engineers AutoCAD courses. Since joining QA he has taught all the different versions of Microsoft Exchange, Windows and Internet Security and Acceleration Server. Over the last couple of years he has specialised in Unified Communications, focusing on Exchange 2010 and Lync 2010.

Paul Barraclough

Senior Learning Consultant

Paul has worked in the IT industry for approximately 15 years, where he started off, managing and maintaining a Netware 4.1 and Windows NT4 environment. Paul has worked at QA for over 7 years now and has been teaching Microsoft Products for 11 years. His focus has been on both server and desktop systems, incorporating technologies, such as Active Directory and networking . Paul is also a member of our VMWare Virtualization team and has been teaching VMWare virtualization in datacentre environments for nearly 4 years.

Paul Foulger

Senior Learning Consultant

Paul has been working in IT Training for just over 11 years focusing on Microsoft Server and Workstation from Windows 2000 up to Windows Server 2008 R2 along with some of the System Centre environments with a brief spell with Cisco routers and switches, prior to training he worked in support with NHS Scotland and had a long career in H.M Forces, working on single computers as weapon control systems and large national and international networks. Part of his H.M Forces work was dealing with the quality of training carried out in subunits and Regiments giving him a broad knowledge in the design of courses as well as teaching them.

Paul Jarvis

Senior Learning Consultant

Paul has been working in the IT industry for 25 years, spending 12 years with a major reseller and for the past 13 years working for QA. Paul teaches Exchange and also a broad range of the Windows infrastructure courses, from deploying and managing Windows 7 to managing Windows Server with Powershell.

Peter Lee

Senior Learning Consultant

Since becoming an IT training instructor in 1998 Peter has delivered courses in Microsoft SQL Server, Microsoft CRM, Lotus Notes and Microsoft Windows, and in 2004 was a medallist for the British Computer Society “Trainer of the Year” award. Today Peter specialises in CRM and SQL and as well as delivering training he has written and co-written courses on behalf of Microsoft and IBM, and provided technical reviews for a number of SQL-related textbooks.

Rob Blincoe

Principal Technologist

Rob has been working for QA for 17 years and has 15 years of Citrix experience ranging from Xenapp to Xendesktop, Xenserver and all aspects of Citrix virtualisation. As a Principal Technologist he works closely with Citrix to develop new courses and exams. He participates in numerous steering committees and focus groups to help shape the curriculum and ensure that all QA Citrix Instructors are exposed to new technologies and best practice in IT, prior to their official releases. As virtualisation and Cloud technologies become more popular, Citrix and Appsense products are in a perfect position to assist companies in this exciting and sometimes challenging transition. Areas of expertise: Citrix, Appsense.

Scott Stephenson

Principal Technologist

Scott has been involved in training since 1990. As a H.M. Forces veteran of almost 15 years he specialised in Telecommunications and Electronic Warfare, in many areas of operation including the Gulf War, Bosnia and Zaire. At QA he is a Principal Technologist and instructs on the Windows OS, Networking Infrastructure, Active Directory, Exchange, Security, Virtualization and Cisco technologies.

Simon Freedman

Senior Learning Consultant

Having started with computers with a ZX81, in 1998 Simon decided to make I.T. a career instead of a hobby. Simon broke in to the I.T. field professionally as a trainer, teaching MCSE on NT4 for a small North West training company specialising in Military Resettlement packages. After 4½ years Simon parted from that company & did some contracting, HGV truck driving and web hosting before going back into the sharp end as Network Manager for a telesales company. After 12 months of that Simon decided that he wanted to get back to training & was taken on by Remarc Ltd. Five years later, Remarc were aquired by QA. Simon’s experience in the training field has lead to him authoring and delivering bespoke courses to numerous clients, including Police Forces, County Councils, Schools & Telecoms companies. His expertise resides in the Desktop field at present, teaching Windows 7 courses, as well as CompTIA A+, Network+ & Security.

Steven Ashworth

Senior Learning Consultant

Steven Ashworth is a Royal Navy veteran with 24 years experience in the IT industry. He started his IT career in 1988 working for Unisys as a mainframe support engineer but he quickly recognised the potential of the Personal Computer and by 1990 was providing PC help desk support to the Unisys European customer base. His career has been with many different IT companies such as Unisys, Ingram Micro and Horizon Technical Services, working in different IT roles such as help desk, server and networking support as well as consultancy and training services and by the end the 1990’s was the IT Operations Manager for Knowledge Managers Ltd. Now working as a Senior Learning Consultant for QA Ltd he specialises on administration, support and deployment courses for the latest Microsoft client and server operating systems. Throughout his career Steven has achieved many recognised industry qualifications including CNE status in 1991, one of the 1st ten thousand worldwide MCPs (MCPID 7049) in 1993, a Charter MCSA on 2003 and is currently an MCITP Enterprise Administrator on Windows Server 2008 R2. However if you were to ask him what his greatest qualification was it would be ‘A respected father’.

Stuart Robertson

Before joining QA in 2005, Stuart, based in Edinburgh, served in the British Army (Royal Signals) for 14 years and also held IT positions with British Gas and AT&T. Holding MCSE status since NT4, he has worked with and taught on Citrix, Microsoft Exchange, Firewalls as well as Microsoft Server and desktop OS’s.

Tim Simonds

Senior Learning Consultant

Tim joined QA in 2001 after being involved with electronic engineering, in third line repair of communications equipment, and technical authorship of training manuals for the previous 25 years. He started working with computers when the Operating System was installed from 4 x 1.44 MB floppy disks. Tim trains the Citrix suite of products from the Access Gateways to XenServer as well as Administration and Application Development of Lotus Domino and Notes. He has also developed, written and delivered bespoke training courses containing Microsoft, Citrix and Lotus products for a major public authority.

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