Joseph Charm, Senior Technical Learning Specialist for Application & Website Development at QA, talks to Paddy Dhanda, QA’s Agile Practice Director, about design thinking, including:
- How Joseph’s career journey took him from sales to banking to digital transformation.
- What is design thinking?
- Why he is so passionate about design thinking and the way it puts users/customers at the centre of design.
- How design thinking can help individuals and organisations keep up with the pace of technological change.
- Why even successful organisations can be at risk of failure.
- How design thinking is critical to harnessing the power of consumers and data as a valuable commodity.
- What are the 5 key phases of design thinking?
- The importance of critiquing ideas and development.
- Who can benefit the most from design thinking training?
- Why design thinking requires a mindset change.
- What is design sprinting and service blueprinting?
Learn more about these innovative courses now:
Charged with the responsibility of looking after QA’s digital transformation offering, Joe has the task of first understanding where organisations are on their digital transformation journey, supporting the development of their learning objectives. He then uses these to create and deliver unique learning interventions to help our clients achieve their objectives.
Some of the workshops Joe delivers at QA include: User Experience Fundamentals; Leading in a Digital Age; Building a Digital Culture; Defining a Digital Strategy; Graduate Operations Bootcamp; Design Thinking; Innovation Thinking.
In his spare time, Joe contributes to the blog www.tellmeellecee.com.
Some of the certificates I currently hold include:
AgilePM® (2014) Foundation
AgilePM® (2014) Practitioner
Certified ScrumMaster (CSM)
Professional Scrum Product Owner
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