Jane joined QA in 1998, training Microsoft Office and specialising in graphics, web design and project management software. Jane is a Microsoft Office Specialist in Office 97-2016, holds TAP and TPMA assessor certificates and is a Prince2 Practitioner. She is an award winning trainer coming second in the LPI’s Trainer of the Year. As Head of Business Applications, she leads a team of over 40 trainers and is responsible for developing and directing QA’s end user applications training. Working to develop new courses and course materials, she is a key contact for engaging in complex bespoke programmes. Jane also heads up QA’s Trainer Observation Programme (QTOP) working with QA trainers to assess and develop their delivery skills.