Quality promise

If you are dissatisfied with any of our products or services, let us know within 21 days and we will:

  • assign someone to look into your issue within one working day
  • work with you to find a solution that meets your original learning objectives
  • aim to achieve a satisfactory resolution within 3 working days, and where this is not possible we will agree an action plan with you and keep you updated
  • offer you a refund if we have failed to meet our high quality standards

Customer service charter

We strive to operate with integrity and commitment and want you to be delighted with our service. To achieve this we will:

  • be open and honest at all times
  • listen carefully and find the best solution to suit your needs
  • take individual responsibility to deliver what we promise
  • communicate clearly and concisely
  • be positive, efficient and courteous

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning

All third party trademark rights acknowledged.