Build a customer support chat Bot that use artificial intelligence from the Microsoft Azure platform including language understanding and pre-built AI functionality in the Azure Cognitive Services.
This course is aimed at Cloud Solution Architects, Azure artificial intelligence designers, and AI developers.
Before attending this course, students must have:
- Azure Fundamentals
- C# Knowledge
Module 1: Introducing Azure Cognitive Services
The student will learn about the available Cognitive Services on Microsoft Azure and their role in architecting AI solutions.
- Overview of Azure Cognitive Services
- Creating a Cognitive Service on the Azure Portal
- Access and Test a Cognitive Service
Module 2: Creating Bots
The student will learn about the Microsoft Bot Framework and Bot Services.
- Introducing the Bot Service
- Creating a Basic Chat Bot
- Testing with the Bot Emulator
Module 3: Enhancing Bots with QnA Maker
The student will learn about the QnA Maker and how to integrate Bots and QnA Maker to build up a useful knowledge base for user interactions.
- Introducing QnA Maker
- Implement a Knowledge Base with QnA Maker
- Integrate QnA with a Bot
Module 4: Learn How to Create Language Understanding Functionality with LUIS
The student will learn about LUIS and how to create intents and utterances to support a natural language processing solution.
- Introducing Language Understanding
- Create a new LUIS Service
- Build Language Understanding with Intents and Utterances
Module 5: Enhancing Your Bots with LUIS
The student will learn about integrating LUIS with a Bot to better understand the users’ intentions when interacting with the Bot.
- Overview of language understanding for AI applications
- Integrate LUIS and Bot to create an AI-based solution
Module 6: Integrate Cognitive Services with Bots and Agents
The student will learn about integrating Bots and Agents with Azure Cognitive Services for advanced features such as sentiment analysis, image and text analysis, and OCR and object detection.
- Understand Cognitive Services for Bot Interactions
- Perform Sentiment Analysis for your Bot with Text Analytics
- Detect Language in a Bot with the Language Cognitive Services
- Integrate Computer Vision with Bots
Azure learning paths
Want to boost your career in Azure? Click on the roles below to see QA‘s learning pathways, specially designed to give you the skills to succeed.
Data, Analytics & AI learning paths
Want to boost your career in data, analytics and AI? Click on the roles below to see QA's learning pathways, specially designed to give you the skills to succeed.
Frequently asked questionsSee all of our FAQs
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
Learn more about our Virtual Classrooms.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
Learn more about QA’s online courses.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.