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PRINCE2® ITIL®

Overview

This course is targeted at ITSM leaders, and practitioners who already hold the ITIL v3 Expert qualification (or have 17 points under the ITIL v3 scheme), and it gives them a direct path to transition to the new ITIL 4 Managing Professional (MP) designation.

The course is designed to give a deep understanding of the key concepts of the ITIL 4 framework to enable successful management of modern IT-enabled services. It is also designed to prepare delegates for the ITIL 4 Managing Professional Transition module examination, which leads to the award of the ITIL 4 Managing Professional status.

The exam, which is sat on the last day of the course, is a closed-book examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.

ITIL v4

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Prerequisites

You must already have either an ITIL v3 Expert certificate obtained by passing the MALC exam, ITIL v2-v3 Bridging exam, or have achieved a minimum of 17 credits in the ITIL v3 qualification scheme.

An ITIL v2 Managers certification plus CSI or Strategy making you eligible to take the MALC exam is not sufficient – the credits need to have been gained through the v3 qualification route.

Please note - you are also able to use 15 credits from ITILv3 Lifecycle and/or Capability, including ITIL v3 Foundation + ITIL 4 Foundation, as a valid prerequisite.

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Learning Outcomes

From the ITIL 4 Specialist – High Velocity IT Module:

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.
  • Understand the digital product lifecycle in terms of the ITIL operating model.
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT.

From the ITIL 4 Specialist – Drive Stakeholder Value Module:

  • Understand how customer journeys are designed.
  • Know how to foster stakeholder relationships.
  • Know how to shape demand and define service offerings.
  • Know how to onboard and offboard customers and users.
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning).
  • Know how to realise and validate service value.

From the ITIL 4 Strategist – Direct, Plan and Improve Module:

  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
  • Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system.
  • Understand and know how to use the key principles and methods of Organisational Change Management to direct, plan and improve.
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Why choose QA

  • 98% say our ITIL® training will improve job performance
  • 92% pass rate for our ITIL® training courses
  • 98% quality rating for our ITIL® trainers' knowledge
  • We are fully accredited by PeopleCert

ITIL® Accredited

Special Notices

Please note: Due to the current situation with Covid 19 the PeopleCert are offering remotely proctored online exams for all candidates. Once registered by the QA exam administration team you will receive an exam registration email directly from PeopleCert. This email will contain the necessary instruction on how to schedule your exam.

***Please note that due to the current high demand for online exams, there may be limited time slots available. Delegates are invited to contact Peoplecert directly regarding the provision of additional sessions. We would recommend delegates follow this process and re-access the live calendar regularly as Peoplecert will add additional sessions where demand dictates. ***

Dates & Locations

ITIL® 4 qualification scheme

ITIL® 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with agile, DevOps and digital transformation.

= Required
= Certification
Managing Professional Pass the Foundation and all 4 Managing Professional modules, or skip to the Fast-track (*if you have 17 points under the ITIL v3 scheme)
Strategic Leader Pass the Foundation and both the Strategist and the Leader modules

Frequently asked questions

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How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Contact Us

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