Business and IT training courses from QA

SDI Service Desk Institute training

Professionals in the Service Desk industry need recognised skills
to deliver outstanding first line support to their customers.

At a glance

The suite of SDI courses, based on the SDI professional standards, lead to qualifications that are industry recognised and enable professionals to deliver a world class service desk function to their businesses. In addition to SDI training, QA is also an SDI Approved Audit Partner and offer a range of consultancy services to support the implementation, development and evaluation of your service desk maturity.  

Explore our courses

SDI - Service Desk Analyst (SDA) exam only

No associated course item

SDI - Service Desk Manager (SDM) exam only

No associated course item

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To contact our friendly advisers, call, email or make a quick enquiry


03450 747 999


+44 (0) 1753 898320


01 284 6796


Meet our specialists

QA Training | Terry Ellis

Terry Ellis

Senior/ Principal Lecturer

QA Training | Paul Ramsey

Paul Ramsey

Senior/ Principal Lecturer

QA Training | Alan Holmes

Alan Holmes

Head of Service Management Product Development

QA Training | Andrew Gilbert

Andrew Gilbert

Learning Programme Director (Service Management)

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