ITIL® overview training courses

The ITIL® overview courses provides a broad introduction to the subject of Service Management and specifically the five core volumes which comprise the ITIL® framework.

At a glance

These overviews are designed to provide familiarity of the service lifecycle including the key concepts, principles and processes that underpin the globally recognised framework.

We are also able to offer our ITSM simulation (Polestar) which provides a unique interactive service management simulation designed to engage service managers and reinforce best-practice in an exciting environment. The simulation reinforces the message that all areas of the business need to work together to ensure success and allows participants to understand that best practice frameworks like ITIL® can have a positive impact within an organisation.

Explore our courses

Polestar IT Service Management In Action Simulation

Classroom
1 Day
QQPOLESTAR

Not found what you are looking for?

or

Make an enquiry

Speak to our team today

To contact our friendly advisers, call, email, or make a quick enquiry

UK

0845 757 3888

International

+44 (0) 1753 898320

Ireland

01 284 6796

Email

info@qa.com

Meet our specialists

Adam Stewart

Head of Service Management

Andrew Gilbert

Learning Programme Director (Service Management)

Mark Willis

Senior/ Principal Lecturer

Terry Ellis

Senior/ Principal Lecturer

Trusted, awarded and accredited

Fully accredited learning services to ensure we provide the highest possible standards in learning

All third party trademark rights acknowledged.