Business and IT training courses from QA

ITIL® overview training courses

The ITIL® overview courses provides a broad introduction to the subject of Service Management
and specifically the five core volumes which comprise the ITIL® framework.

At a glance

These overviews are designed to provide familiarity of the service lifecycle including the key concepts, principles and processes that underpin the globally recognised framework.

We are also able to offer our ITSM simulation (Polestar) which provides a unique interactive service management simulation designed to engage service managers and reinforce best-practice in an exciting environment. The simulation reinforces the message that all areas of the business need to work together to ensure success and allows participants to understand that best practice frameworks like ITIL® can have a positive impact within an organisation.

Explore our courses

Polestar IT Service Management In Action Simulation

1 Day

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03450 747 999


+44 (0) 1753 898320


01 284 6796


Meet our specialists

QA Training | Terry Ellis

Terry Ellis

Senior/ Principal Lecturer

QA Training | Paul Ramsey

Paul Ramsey

Senior/ Principal Lecturer

QA Training | Alan Holmes

Alan Holmes

Head of Service Management Product Development

QA Training | Andrew Gilbert

Andrew Gilbert

Learning Programme Director (Service Management)

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