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Tel: UK 0845 757 3888 | Ireland: 01 284 6796

Quality promise and charter

Quality measurement and improvement

We use Net Promoter rating to ensure we regularly gain accurate feedback from our customers. This continual monitoring and improvement helps us ensure every single customer and delegate will be delighted with our learning.

LPI

The Learning & Performance Institute code of practice

The Learning & Performance Institute is an independent body which assesses training companies, helping to ensure the quality and consistency of training delivery. We are a Learning & Performance Institute Qualification and Assessment Centre, operating by the Institute’s code of practice, and, if required, we can escalate quality issues to the Institute for independent investigation.

More information

The Learning & Performance Institute’s code of practice

We appreciate any feedback on the quality of our services.

Please send any comments to feedback@qa.com

Our commitment to quality means we are so confident about the quality of our courses and trainers that we guarantee your success.

Should you attend a QA* course and subsequently fail the associated examination, we will let you attend the publicly scheduled QA course again, free of charge, within 6 months of the original course date. You will only be required to pay for the examination and to use your original course manual.

Our Quality Promise

If you are dissatisfied with any of our products or services, then let us know within 21 days of delivery and we will:

Give you a single point of contact who will examine your issue within one working day.
Work with you to find a solution that meets your original learning objectives
Aim to achieve a satisfactory resolution within 3 working days. Where this is not possible we will agree an action plan with you and keep you updated.
If we have failed to meet our high quality standards we will offer you a refund

Our Customer Service Charter

We will operate with integrity and commitment and want you to be delighted with our service.

To achieve this we will:

Be open and honest at all times
Listen carefully and find the best solution to suit your needs
Take individual responsibility to deliver what we promise
Communicate clearly and concisely
Be positive, efficient and courteous

*excludes third party courses, some vendor events run at a QA training centre and terms and conditions apply.

Please do not hesitate to contact us for further details.

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About Us

QA - training courses across the UK and Ireland from the leading provider of PRINCE2 and Microsoft training

QA provides PRINCE2 training, project management training, Microsoft training, Cisco training plus an extensive range of 1500 other courses covering all areas of IT, project management, service management, business applications and professional development. We provide PRINCE2 training and all courses in locations including London, Bristol, Reading, Milton Keynes, Birmingham, Leeds, Manchester, Newcastle, Glasgow, Edinburgh, Ireland plus online eLearning and virtual learning.

PRINCE2®, ITIL®, M_o_R®, MoP®, P3O®, MSP® and MoV® are registered trade marks of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office. The PRINCE2®, ITIL®, M_o_R®, MoP®, P3O®, MSP® and MoV® Accredited Training Organization logos are trade marks of the Cabinet Office. PMI®, PMP®. CAPM® and PMBOK®guide are registered certification marks and trademarks of the Project Management Institute Inc. Green Project Management®, is a registered trademark of GPM Global. BPUG® is a Registered Trade Mark and Registered Community Trade Mark of Best Practice User Group Ltd. IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. QA is an endorsed education provider of IIBA. IIBA® is a registered trademark owned by International Institute of Business Analysis. The Open Group Certification logo is a trademark and the word TOGAF® is a registered trademark of The Open Group in the United States and other countries. QA Limited is an Accredited TOGAF® 9 Training Course and complies with the accreditation requirements for The Open Group TOGAF® Certification for People program. Cisco, the Cisco logo, and Cisco Systems are trademarks or registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. ILM is a trademark of the City and Guilds of London Institute and is used under licence. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. APMG Swirl Agile Project Management Device is a Trade Mark of APM Group Ltd. Salesforce is a trademark of salesforce.com, inc.

All third party trademark rights acknowledged

QA reserves the right to improve the specification and format of its courses for the benefit of its customers without notice to the customer.