Our Principal Technologists and Consultants are at the forefront of innovation in their area, backed by deep experience of working with many companies and individuals on skill developments. They are supported by our extensive team of trainers who deliver the most engaging and consistent learning experience on our courses.
Meet some of our leading experts in IT:
Adrian has worked in the IT and education industries for the past 25 years and joined QA in 2006 with a focus on the development and delivery of training around Visual Studio, Team Foundation Server and the software development lifecycle. Still to be found in the classroom delivering training around Application Lifecycle Management, he is also responsible for the day-to-day management of QA’s IT curriculum. He has particular focus on the quality, breadth, depth and relevance of both vendor-produced courses and the extensive QA-authored portfolio. Areas of expertise: Teaching and learning effectiveness, Application Lifecycle Management, Cloud computing, Team Foundation Server.
Adrian has worked in IT since 2000, beginning his career in software development, working on projects delivering commercial and not-for-profit web applications. He naturally veered towards SQL server administration roles in global development and retail organisations, taking responsibility for all aspects of database operations, design and architecture. He joined QA in 2012 taking on responsibility for delivering our SQL courses, educating our clients in all aspects of the technology including business intelligence and its application into businesses and organisations.
Alina is an authority on UNIX and Linux systems. She is responsible for the development and management of QA’s multi-vendor UNIX and generic Linux training portfolio, writes white papers on the subject and delivers training at all levels. Alina works closely with clients to develop customised UNIX and Linux training solutions for their employees. She also supports organisations that are going through process of consolidation and UNIX/Linux integration. Alina is a Senior Member of the Institute of IT Training. She is also a Member of BCS and a PPL(A) holder. Alina’s professional certifications include Novell CLP 10, CompTIA CTT+, CompTIA Linux +, Sair Linux/GNU CP and LPIC.
Andy has been a Consultant Instructor with QA for 10 years, and has 16 years IT Training experience. In his 25+ years in the IT industry he has gained experience working with Novell products and Microsoft from MS-DOS onwards. Since joining QA, his focus moved towards SuSE Linux where he gained CLP and CLE status. Over the past 4 years he has been engaged in the delivery of VMware vSphere training and has gained VCP, VCI and VCAP-DCA status.
Annette has worked in the IT industry for over 30 years, initially as a software developer on a variety of projects in several different languages for the Ministry of Defence and other clients, mostly on mainframes and minicomputers, but also on the early PCs. Annette also spent three years at Intel, supporting their branded products (hardware and software) across the whole of Europe, and was the European Product Support Specialist for their OverDrive Processors. Annette has managed NetWare networks and used several different flavours of Unix. She has worked with both Exchange Server and SMS/SCCM from their first versions, as well as several other Microsoft server products. Annette joined QA 17 years ago, and her current areas of expertise are Exchange Server, System Center Configuration Manager and Windows Server.
Bob spent 32 years in the Royal Navy as an Electronics Engineering Artificer, responsible for the management, maintenance and operation of a wide range of equipment including desktop and mini-frame systems on shore and in nuclear submarines. After moving into IT, he was sent on various training courses with QA and loved the experience so much that he joined the company! His main areas of expertise include Microsoft servers and workstations from NT4 to Windows Server 2008 including network infrastructure and Active Directory. He also has a working knowledge of applications and technologies including Exchange, SQL, CISCO routers, VMware virtualization and programming techniques enhanced by the following qualifications. Tech.Eng, HNC, MCT, MCSE, MCITP and VCP.
Bob’s career in IT spans twenty-five years, ranging from mainframe consultancy and bespoke application development to end-user training and system management. Bob joined QA in 2002 as a Microsoft Certified Trainer, covering a wide number of platforms and technologists. Over time he has specialised and now train almost exclusively SQL Server and data related technologies, including Administration, Development and Business Intelligence. In this time he has been selected by Microsoft to train on their behalf early adopters of .NET (2005), SQL Server 2008 and SQL Server 2012 in the UK, Europe and beyond. In 2005 he was a finalist in the IITT Trainer of the Year awards. In 2009 Bob accompanied Microsoft on their two-week ‘Get On The Bus’ tour of Europe, ending at Technet in Berlin.
Bret is the subject matter expert for Microsoft Exchange. Prior to working at QA he ran the consultancy division of one of the UK’s largest Value Added Resellers whilst personally specialising in Exchange deployments. He has worked with every version of Exchange from the original version (4.0) to the current version either as a technical trainer or consultant. More recently he was engaged by Microsoft to review their initial Exchange 2010 MOC courses, and has authored the QA Exchange 2010 course.
Clive joined QA in 1999, following a 30-year career in software development working on products as diverse as hardware testing, financial systems, graphics and database on a wide range of hardware, operating systems, and languages. He is mostly responsible for C, and Open Source dynamic languages written in C, such as Perl and Python. Keeping current with these communities is important in ensuring our material is current and reflects the unique culture of each language. These are exciting times, with Perl reinventing itself through 5.16 and Python 3 coaxing new converts. Meanwhile, language like Lua and Erlang are vying for attention.
Daniel has been involved in the IT and education industries for over 20 years. His qualifications include MCSD, MCITPDBA, various MCPDs and MCTSs, MCT and SCJP. His areas of interest include Visual Studio, .NET, WPF, Silverlight, ASP.NET, sailing, skiing and cycling…although not neccessarily at the same time or in that order. Daniel has delivered Visual Studio 2010 and .NET 4.0 courses on behalf of Microsoft around Europe and develops the occasional bit of courseware. He is also a member of the Institution of Analysts and Programmers.
Darryl has worked in IT training for fifteen years. His responsibilities focus on those aspects of our Information Security curriculum that are not certification oriented. This involves developing new courses and updating our existing security courses as both the threat environment and the preventative technolgies evolve. His areas of expertise in the Information Security field include encryption technology, malware, vulnerability exploitation and, increasingly, mobile device security.
David’s IT career started in 1990, when he took on the role as a Database Administrator as a favour for his boss. Over the next 20 years he re-directed his career into the Client Server side of Microsoft with NT4, then progressed to Active directory and each subsequent version of Microsoft Client\Server Operating Systems. In 2007 he joined QA as a Technical Trainer and delivers training in Server2003, Server2008 and Server2008R2 (Network\Infrastructure and Active Directory) and Windows 7 (Configuring, Troubleshooting and Deployment).
David joined QA in 1997 as a Novell and Microsoft instructor having worked for 10 years in the IT industry providing 3rd line technical support in a large mixed system environment. David became a specialist in Microsoft Active Directory, Microsoft Exchange Server and Microsoft clustering technologies and has been involved in numerous design and implementation projects during his career. David now has a dual role which is split between technical training and the management of the training delivery team within QA’s Northern region.
David began his IT career in the mid 1990’s working for a clothing manufacturer. This involved the design and implementation of Server and client system and the training of both users and support staff across Europe, Africa and Indonesia. David then joined a small training company specialising in resettlement training for ex-forces staff. After achieving his MCT qualification in 2000, David worked for a number of training/consultancy companies and has been involved in the design, implementation and support of numerous Windows based networks and systems. David joined QA approximately 5 years ago specializing in AD, Exchange, Windows Server and Windows Client technologies.
David has been in the IT service industry for 25 years, including with QA for 5 years as a technical instructor specialising in VMware infrastructure. As an IT specialist David spent a great deal of time looking at where the IT industry is going and what major changes are being developed within the virtualization environment. As a trainer he spent time looking at the latest training ideas and how they could fit within QA training. His areas of expertise include: VMware Certified Professional, VMware Certified Instructor, Microsoft Certified Trainer and Desktop Support Technician.
Donald joined QA in 2007 and has been involved in the training industry for over 16 years and a further 5 years in IT and Enginering sectors. Prior to QA, he worked for the University of Strathclyde as a senior trainer specialising in UNIX, Linux, SUN Solaris and IBM AIX, programming and database technologies and followed this with running his own small training business for 3 years. He continues to specialise in an extensive porftolio of leading edge technologies from Oracle, SUN, RedHat and the Open Source Community and teaches Solaris System Administration, Oracle SQL and PLSQL, RedHat and Linux System Administration, UNIX, shell scripting and Perl programming courses.
Gary has been in the IT industry Since 1986, starting as a Programmer, moving on to Systems Administration before changing to Technical Support before finally settling into Training. He has skills in a variety of Operating systems including Vax/VMS, Dos, 16bit windows, nt/windows server, Unix and Linux. Currently Gary’s skills are mostly employed as a Trainer primarily as a Virtualisation and Operating stsems Specialist, although his expertise include networking and databases. Gary’s areas of focus are constantly changing given the nature of the IT Industry, being challenged constantly to meet the needs of our customers and partners.
Geri has worked in the IT industry for over 30 years using a wide range of platforms and technologies in a software development role and as a trainer and course author. Development languages include COBOL, FORTRAN, C and Java used in payroll, financial accounting and manufacturing applications on mainframes, Unix and Linux environments. She has used several relational databases: IBM’s DB2, Sybase, Microsoft SQL Server and Oracle. She has taught courses for QA in Europe, the Far East, Australia and the USA. Geri currently delivers Oracle University SQL, PL/SQL and Administration courses for QA. She holds Oracle Developer OCP, Java Programmer OCP and Oracle Administrator OCA certifications
Originally from a mechanical engineering background, Guy was introduced to IT back in the late 80s supporting a CAD/CAM environment. In a previous role he led a technical support team where he was responsible for budgeting and procurement as well as recruitment and day to day issues. Guy has been a trainer for over 13 years, originally as Netware CNI 4/5, then moving to Microsoft as an NT4 MSCE, culminating in MCITP Enterprise certification in 2008R2. His interests include security, IPv6, Windows 7/8 as well as developments in server products.
Having worked in the IT, Public sector and Education industries for the past 30 years and joined QA in 1993 I have covered a broad spectrum of mainly Microsoft products with an emphasis on Database technologies and delivery of Projects. My current portfolio in the classroom is heavy on SQL Server to 2008 R2, currently exploring the upcoming 2012 SQL courses including a very interesting set of Business Intelligence and Data Warehousing developments. At present involved in some onsite consultancy with Data-warehousing. Areas of expertise: .SQL, Windows OS, Exchange, Prince2009.
Ian has worked as a QA trainer for 4 years – delivering Perl, PHP, SQL and Unix and Linux courses. He has recently been signed off by Oracle to teach their MySQL for Beginners course. Prior to becoming a trainer, he worked for twenty years as a software developer using a wide range of languages and environments for software houses and industry, working through COBOL on IBM mainframes through PCs to web development. His planned next step is to get involved with the latest big thing…mobile.
Jason started IT training fourteen years ago. In addition to delivering official Microsoft Training, Jason worked on development projects for external clients. Jason then left training to pursue opportunities in industry working for for a major consultancy group as a Software Developer and an Investment Bank in Luxembourg as an Analyst. Jason returned to the UK and training to teach Microsoft .NET and SQL Server courses. Jason joined QA in 2009 and now specialises in Business Intelligence using Microsoft tools and Sharepoint Development.
Joanne has been with QA for almost 10 years, having joined after working with AT&T on a number of client projects, most notably Rover/Land Rover/BMW where she was been involved in large scale migrations from NT4 upwards of client/server operating systems and then entering the world of training in 2000. Joanne has been training windows 2000 and later server and workstation operating systems, and passionately believes that it is important that IT staff are able to see the bigger picture of where an IT department fits into an organisation. Areas of expertise: Client configuration, Server 2003, 2008 and Active Directory.
Coming from a background of application development and systems management, John joined QA over 17 years ago and is a specialist in Oracle core products. Although teaching the standard Oracle core curriculum is still a major part of his day to day activities, many clients require bespoke courses that are more in line with their needs. This requires close liaison with departments within QA and the client as well as Oracle, along with knowledge of current Oracle best practices and technology.
Karen started off life in IT 20 years ago and was successfully involved in a project to introduce Lotus Notes to a Distance Learning MBA college in the 90’s. Karen moved into Technical Training 16 years ago and been teaching IBM Lotus Domino administration, Notes client and web development. Karen has taught at Lotus/IBM and written and delivered bespoke courses throughout the country. She has recently moved back to teaching Microsoft Windows client courses and is extremely enthusiastic about Windows 7 operating system. Karen’s areas of expertise include Lotus Domino and Microsoft clients.
Having been a chartered surveyor with computing as a hobby, Laurence made a midlife career choice and joined QA in 1994. Originally specialising in desktop applications and end user training he is now a principal consultant in the internet and web technologies area and has been the lead trainer on several key projects with responsibility for overall training design and delivery. As well as delivering courses in most of the web technologies he has also developed several of the QA authored technical and client specific courses. Laurence is constantly researching and exploring the exiting technologies that are appearing in the internet and web development solution area and gets a lot of satisfaction in passing this new information on to our delegates.
After leaving a career as an Engineering Design Draughtsman, Mark embarked on a career as an IT trainer and consultant, a vocation he has had for over 15 years. Throughout this career, Mark has delivered training to thousands of people in all manner of industries – large and small. At QA, Mark specialises in Hardware, Networking, and Security and is currently working towards his CISSP accreditation. As well as classroom deliveries, Mark also writes courseware and has created a number of the QA authored courses as well as some bespoke courses for customers.
Prior to QA 16 years ago Mark had a long career with Unisys initially working on Mainframe and then Microsoft Server products. As a Principal Technologist he works on the leading edge of technologies and enjoys getting “under the hood” to see what makes things tick. Area of expertise: Microsoft Desktop deployment, Optimization and Collaboration. Specialising in Med-V, App-V , RDS, VDI, Forefront Edge and AV Products, Exchange, SharePoint and Microsoft Deployment Technologies.
Mark joined QA in 2008 and has been in the training industry for over 17 years. As Principal Technologist, He is responsible for the curriculum within our portfolio areas for Microsoft SQL Server and related products such as PerformancePoint. He provides both core and bespoke training on Microsoft SQL Server, including the scoping, production and delivery of both Microsoft and QA materials in this area. Currently he’s involved in researching new features of Microsoft SQL Server 2012, with the aim of getting information to our clients to make well informed decision on their future use of Microsoft SQL Server.
Mark has worked for QA for 8 years, having previously worked for WROX Press, IT Publishers. He had been involved in teaching and project management for Domino and Exchange but now specilises in MS SQL, teaching the administration and developer tracks , SQL Reporting Services, Analysis Services and Integration Services as well as undertaking dedicated client projects.
Matt joined QA 7 years ago, having previously worked as a developer trainer on the Microsoft .NET stack. As a Principal Technologist, Matt helps our clients to stay ahead of trends by creating courseware for developers to learn how to customise SharePoint, BizTalk and mobile applications to meet their organisation’s requirements. Areas of expertise: SharePoint, BizTalk, Mobile Development.
Nigel came into the IT industry from an electronics background 26 years ago where he was repairing systems to component level. He has worked with Mainframe, Novell, Unix and Microsoft systems over the many years and therefore has gained a great deal of real world experience. Nigel’s main areas of expertise are Messaging, High Availability and Network Infrastructure.
Prior to joining QA in 1998 Oliver worked for a consultancy in the City of London as a Network Integrator. In the early 90’s he worked in Germany in many different roles from Network Integrator to Novell Administrator and also spent a year as a CAD Manager looking after forty AutoCAD stations and teaching Engineers AutoCAD courses. Since joining QA he has taught all the different versions of Microsoft Exchange, Windows and Internet Security and Acceleration Server. Over the last couple of years he has specialised in Unified Communications, focusing on Exchange 2010 and Lync 2010.
Paul has worked in the IT industry for approximately 15 years, where he started off, managing and maintaining a Netware 4.1 and Windows NT4 environment. Paul has worked at QA for over 7 years now and has been teaching Microsoft Products for 11 years. His focus has been on both server and desktop systems, incorporating technologies, such as Active Directory and networking . Paul is also a member of our VMWare Virtualization team and has been teaching VMWare virtualization in datacentre environments for nearly 4 years.
Until joining QA, Paul spent his entire career in software development, often as the technical lead, with many years in flight simulators but also in sectors as diverse as railway signalling / telecoms, missile guidance systems, road traffic control systems and digital telephony. This included not only the technical aspects but equally the analysis and design; this combination naturally led to a serious involvement in software architecture. The languages track proceeded along the C/C++/ClassicVB route and then into .NET and its associated technology stack. He has been an MCT since 2003 and have spoken at Dev Week. Areas of expertise: WCF, WPF, Analysis & Design
Paul has been working in IT Training for just over 11 years focusing on Microsoft Server and Workstation from Windows 2000 up to Windows Server 2008 R2 along with some of the System Centre environments with a brief spell with Cisco routers and switches, prior to training he worked in support with NHS Scotland and had a long career in H.M Forces, working on single computers as weapon control systems and large national and international networks. Part of his H.M Forces work was dealing with the quality of training carried out in subunits and Regiments giving him a broad knowledge in the design of courses as well as teaching them.
With over 15 years’ experience in delivering and authoring Microsoft Windows Server technology courses, Paul is one of the most experienced and expert trainers in the industry. A Microsoft Certified Trainer since 1995, Paul has worked both for and with some of the world’s leading IT Services organisations – including working closely with Dell and Microsoft on the Microsoft Windows 7 Technology Adoption Programme and is currently working on the Windows 8 and System Center 2012 Technology Adoption Programs. Paul specialises in delivering training around the Windows Operating system, infrastructure and management solutions around System Center going right back to SMS 1.0, right up to today’s trends around Private cloud and Consumerisation of IT Paul is frequent visitor to attend early product workshops in Microsoft’s Global Headquarters in Seattle and in recent years, Paul has delivered many leading edge training courses at the request of Microsoft (US) – in the process training Microsoft Partners all over the world in technologies such as Windows Server 2008 R2, Server Virtualisation, Management tools and Private Cloud. Most recently, Paul has returned from Seattle having attended a Windows 8 early technology adoption program airlift and has since been working with the development teams on Windows 8 client and server platforms.
Paul has been working in the IT industry for 25 years, spending 12 years with a major reseller and for the past 13 years working for QA. Paul teaches Exchange and also a broad range of the Windows infrastructure courses, from deploying and managing Windows 7 to managing Windows Server with Powershell.
Paul entered the IT industry in 1990 contracting for ICL. Since then he has had a varied career as both an engineer and consultant. He has been involved in Designing, implementing and supporting Active Directory, Exchange and Sharepoint infrastrucures from small businesses to multi-national multi-domain 50k user base environments. He joined QA approximately 5 years ago specializing in AD, Exchange, Sharepoint and SQL server.
Since becoming an IT training instructor in 1998 Peter has delivered courses in Microsoft SQL Server, Microsoft CRM, Lotus Notes and Microsoft Windows, and in 2004 was a medallist for the British Computer Society “Trainer of the Year” award. Today Peter specialises in CRM and SQL and as well as delivering training he has written and co-written courses on behalf of Microsoft and IBM, and provided technical reviews for a number of SQL-related textbooks.
Peter Mould has been working in the IT industry for 25 years and as an IT instructor for nearly 20 years. He first qualified as a Microsoft Trainer in 1995 and qualified as a MCSD, MCSD. Net, MCAD, MCPD and MCTS in .Net technologies and SQL server. Peter currently delivers training on ASP.Net, SQL server, WCF, WF, WPF and Silverlight. with a development background ranging from enterprise scale to desktop applications.
Phil joined QA 10 years ago from many years of consultancy in a variety of Microsoft Product deployments worldwide. He has significant experience with SharePoint, both Microsoft courses and ‘real world’ deployments. Increasingly he is moving into the integration of Sharepoint and Office 365 and all things Cloud related. Areas of expertise: Sharepoint, Exchange, Server 2008, Active Directory, Client Deployments.
Phil has been involved in the IT and education industries for 25 years. Prior to joining QA on a full time basis in 2008, he worked freelance both as a programming contractor and trainer. Phil is a Microsoft Certified Trainer (MCT) and also has the following qualifications: MCSD, MCDBA, MCPD, and MCTS. He is responsible for developing courses and training material in subjects that include ASPNET MVC, Silverlight, WCF and WPF. This requires Phil to stay tuned to advances in the industry and incorporate those new features and any best practices that come to light into our training materials. He regularly delivers training events and presents at conferences on behalf of Microsoft worldwide and frequently consults with clients in order to design and deliver bespoke training solutions that best meet their needs. He also takes a strong interest in the development of technical and trainings skills within our trainer community and produces Train the Trainer materials and delivers Bitesize briefings to staff members. Areas of expertise: Visual Studio, .NET, Windows Presentation Foundation – WPF, Silverlight, Windows Communication Foundation – WCF, Expression Blend, ASPNET MVC, and Windows Live Platform Services.
Rob has been working for QA for 17 years and has 15 years of Citrix experience ranging from Xenapp to Xendesktop, Xenserver and all aspects of Citrix virtualisation. As a Principal Technologist he works closely with Citrix to develop new courses and exams. He participates in numerous steering committees and focus groups to help shape the curriculum and ensure that all QA Citrix Instructors are exposed to new technologies and best practice in IT, prior to their official releases. As virtualisation and Cloud technologies become more popular, Citrix and Appsense products are in a perfect position to assist companies in this exciting and sometimes challenging transition. Areas of expertise: Citrix, Appsense.
Scott has been in the IT service industry for 25 years (including with QA for 17 years) since 1998 as a technical instructor specialising in Client/Server environments and network Infrastructure. As an IT specialist he spends a great deal of time looking at where the IT industry is going and what major changes are on the horizon from the Client/Server & network infrastructure point of view and see how this will effect the industry. As a trainer he spends time looking at the latest training ideas and how they could fit within QA. Areas of expertise: Microsoft Client/Server, Apple Client/Server, Network infrastructure & LPI Trainer assessor.
Scott has been involved in training since 1990. As a H.M. Forces veteran of almost 15 years he specialised in Telecommunications and Electronic Warfare, in many areas of operation including the Gulf War, Bosnia and Zaire. At QA he is a Principal Technologist and instructs on the Windows OS, Networking Infrastructure, Active Directory, Exchange, Security, Virtualization and Cisco technologies.
Sean has been in IT for over 15 years and comes from a hardware background having previously worked for an IT manufacturer. Since joining QA in 1999 he has delivered courses for Compaq, HP, CompTia, RM and Microsoft and has also been involved in many bespoke training projects in the UK, Ireland & Europe for both corporate and public sector clients. In 2008 he became Training Delivery Manager for the London & South East region and his primary focus is investing in and developing a large team of trainers. He splits his management time in order to dedicate time in the classroom delivering technical courses on Microsoft Operating Systems.
Having started with computers with a ZX81, in 1998 Simon decided to make I.T. a career instead of a hobby. Simon broke in to the I.T. field professionally as a trainer, teaching MCSE on NT4 for a small North West training company specialising in Military Resettlement packages. After 4½ years Simon parted from that company & did some contracting, HGV truck driving and web hosting before going back into the sharp end as Network Manager for a telesales company. After 12 months of that Simon decided that he wanted to get back to training & was taken on by Remarc Ltd. Five years later, Remarc were aquired by QA. Simon’s experience in the training field has lead to him authoring and delivering bespoke courses to numerous clients, including Police Forces, County Councils, Schools & Telecoms companies. His expertise resides in the Desktop field at present, teaching Windows 7 courses, as well as CompTIA A+, Network+ & Security.
Steven Ashworth is a Royal Navy veteran with 24 years experience in the IT industry. He started his IT career in 1988 working for Unisys as a mainframe support engineer but he quickly recognised the potential of the Personal Computer and by 1990 was providing PC help desk support to the Unisys European customer base. His career has been with many different IT companies such as Unisys, Ingram Micro and Horizon Technical Services, working in different IT roles such as help desk, server and networking support as well as consultancy and training services and by the end the 1990’s was the IT Operations Manager for Knowledge Managers Ltd. Now working as a Senior Learning Consultant for QA Ltd he specialises on administration, support and deployment courses for the latest Microsoft client and server operating systems. Throughout his career Steven has achieved many recognised industry qualifications including CNE status in 1991, one of the 1st ten thousand worldwide MCPs (MCPID 7049) in 1993, a Charter MCSA on 2003 and is currently an MCITP Enterprise Administrator on Windows Server 2008 R2. However if you were to ask him what his greatest qualification was it would be ‘A respected father’.
Before joining QA in 2005, Stuart, based in Edinburgh, served in the British Army (Royal Signals) for 14 years and also held IT positions with British Gas and AT&T. Holding MCSE status since NT4, he has worked with and taught on Citrix, Microsoft Exchange, Firewalls as well as Microsoft Server and desktop OS’s.
Tim joined QA in 2001 after being involved with electronic engineering, in third line repair of communications equipment, and technical authorship of training manuals for the previous 25 years. He started working with computers when the Operating System was installed from 4 x 1.44 MB floppy disks. Tim trains the Citrix suite of products from the Access Gateways to XenServer as well as Administration and Application Development of Lotus Domino and Notes. He has also developed, written and delivered bespoke training courses containing Microsoft, Citrix and Lotus products for a major public authority.