
Virgin Atlantic
How QA provides managed training services to Virgin Atlantic – with a preferred-supplier agreement to encompass a comprehensive range of standard and tailored training courses.
The Solution
Investing in the skills needed to exploit computer technology is at least as important as investing in the technology itself. To acquire its IT skills, Virgin Atlantic relies on QA – with a working partnership that now spans over seven years. QA has enjoyed the trusted status of preferred supplier to Virgin Atlantic for around five years.
QA provides a wide range of technical training and soft skills training courses to the IT teams at Virgin Atlantic. The majority of courses taken – because of convenience – are from QA’s extensive public schedule, which allows organisations to easily find a course at a date and location to suit themselves.
Naturally, much of the training provided is technical IT training – CompTIA A+, Citrix, Microsoft Windows Server and Novell NetWare. But as the relationship between QA and Virgin Atlantic has grown, so has the scope of courses and training services provided.
QA provides Virgin Atlantic with essential soft skills training, such as PRINCE2 project management and ITIL service management training – both of which are now established standard skills requirements within Virgin Atlantic.
And, where standard courses don’t meet Virgin Atlantic’s needs, QA provides one-company courses, where Virgin Atlantic’s IT teams are trained within a closed environment.
Today, QA has become Virgin Atlantic’s first port of call, regardless of the training need. To remove the internal overhead of sourcing and managing training, QA provides an outsourced service, to organise and manage courses – even when those courses are not provided by QA itself. This has even included specialist training, such specialist software management courses – because even in these cases, using QA to organise its training greatly simplifies Virgin Atlantic’s training administration processes.
QA works closely with Virgin Atlantic – the company is able to exploit QA’s experience and get ideas and advice which help Virgin Atlantic to choose courses, plan training programmes – and to get the best value from its training investment.
The Virgin marks and all intellectual property relating to the marks are owned by Virgin Enterprises Limited and that Virgin’s agreement to be included as a case study is not an endorsement of QA’s service to other customers or future customers.

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Founded over twenty-four years ago, Virgin Atlantic is now the UK’s second airline and the third largest European carrier over the North Atlantic. Virgin Atlantic is part of the Virgin Group, which operates over 200 companies worldwide, employing over 25,000 people.
