Providing IT and communications services is a demanding business. For customers, the services provided by organisations such as Energis are absolutely critical to the running of their businesses – and top performance is expected around the clock, each and every day. Success means a continual focus on top-quality service.
Energis is committed to the development of its staff, driven by providing the best quality of service through expert people. Recognising the need for IT projects to be skilfully controlled, the company decided to adopt PRINCE2 as its standard methodology for managing projects. PRINCE2 (PRojects IN Controlled Environments) is a structured method for effective project management, used in both public and private sectors, both in the UK and internationally.
Initially, Energis had been providing PRINCE2 training to its employees through QA’s public schedule of training courses. The company had been very happy with the results – having received strong positive feedback from course delegates, Energis approached QA to provide a series of ‘closed’ courses, specifically for its own teams.
This made sense – learning more about Energis’ specific needs helped QA with the delivery of the training, making the courses more relevant to the delegates. The course delegates come from a wide range of roles – not just IT staff, but people who, throughout Energis, are responsible for managing all types and size of project.
QA has successfully trained around a hundred people from Energis, using a mixture of closed and public courses, as part of what is now a rolling project management training programme. The PRINCE2 training took place at Leeds, Reading and London.
The PRINCE2 certification – PRINCE2 for Practitioners – was used as a goal and means of measuring both the success of the training and the resulting skills of the delegates. In addition, QA has also been providing Energis with a wide range of other training courses - including Java, Microsoft, object-oriented programming, Oracle, Red Hat Linux and UML.
Energis is an award-winning IT services and telecommunications company. Around 437 million call minutes are routed over the Energis network each week and more than 12 million e-mails pass through Energis’ Internet data centres each day. Energis manages more than 1,600 servers and processes around 10,500 URLs per second - delivering 6 million megabytes of data to users every day. Energis is now a subsidiary of Cable & Wireless.
QA provides ITIL and service management training; PRINCE2, PMI, APM and ISEB project management training; technical IT training including Microsoft, Oracle training, IBM training, Cisco training, Citrix training, Red Hat training and VMware training; Microsoft Office and other business applications training, management training, managed training services, eLearning and more - around 1500 courses from 39 UK, England, Scotland and Ireland locations: in Banbury Franklin Covey, Birmingham West Midlands, Bournemouth Dorset, Bristol South West, Camberley Surrey Sun, Cheltenham Gloucestershire, Chesterfield Derbyshire, Dublin Fitzwilliam Place, Dublin Glandore Business Centre, Exeter South West, Farnborough Red Hat, Guildford Red Hat, Hinckley East Midlands, Leeds Yorkshire, Leeds Yorkshire (Ring Road), Leeds Yorkshire City Centre, London In Tuition , London King William Street, London Middlesex Street, London Old Broad Street Fast Lane, London Red Hat, London Rosebery Avenue, London Tabernacle Street, London Victoria Microsoft, Manchester Altrincham, Manchester City Centre , Manchester Stockport, Milton Keynes Buckinghamshire, QA On-Line Virtual Centre, Reading Berkshire, Reading Oracle, Scotland Aberdeen, Scotland Edinburgh, Scotland Glasgow, Scotland Glasgow Marriott Hotel, Slough Berkshire, Swindon Wiltshire, Washington Tyne and Wear and Windsor Berkshire Fast Lane.