Mark ‘Fitz’ is the principle technologist for business intelligence, covering SQL, PerformancePoint and ProClarity. Mark is a twenty-year veteran of the IT industry, with experience that ranges from mainframes, help desk and MIS systems. Mark has experience developing business applications in a range of products which enhance and distribute accurate, timely information within organisations. Mark has been with QA since 2000, and in 2003 & 2006 he won QA’s Trainer of the Year Award. Mark’s delegates have commented that he should get out more as his enthusiasm for the subject sometimes spills into breaks, lunch time and early evening if not hit with something hard (like a hammer).