Jennie Marshall is a Learning Consultant within the Leadership, Management and Business Skills team at QA. She delivers professional development courses on topics ranging from Managing Conflict and Difficult Decisions to Presenting With Impact. In fact any professional development subject! Jennie is also involved with designing training material for QA in addition to more specific content for clients. Jennie has worked in a variety of industries including finance and utilities and is a Master of NLP (Neuro Linguistic Programming) and a Master Coach. With a background specialising in soft skills and leadership development, she is well placed to deliver a variety of professional development interventions.