Service Management
Today’s business environment presents a range of challenges,
with effective and business needs-aligned IT services playing a
critical role in meeting business goals.
It is imperative that IT Services underpin the business
processes, but it is also increasingly important that IT acts
as an agent for change to facilitate business transformation.
An increasing focus on the management of costs and providing a
service that matches the business dependency on IT means that
efficient processes are a critical part of creating an
effective service. The increased need for communication and
collaboration with other business units, as well as pressures
from demanding internal and external customers, means that IT
service teams need to quickly adapt and make sure their skills
match the requirements of the business.
Adopting good practice can help a service provider to
create an effective service management system. Good
practice is simply doing things that have been shown to
work and to be effective. Good practice can come from many
different sources, including public frameworks (such as
ITIL® , COBIT, and CMMI); standards (such as ISO/IEC 20000
and ISO 9000) and proprietary knowledge of people and
organisations.
The Service Management Practice at QA-IQ is IT Service
Management and Governance focused, providing organisations with
consultancy and education in methodologies that help them to
align their IT operation with the business strategy and to
ensure good IT Governance. Find our more about our experts.
Our Service Management Practice is positioned to assist today's
organisations meet the business challenges of a changing and
competitive global environment.
ITIL® is a registered trademark of OGC – the Office of
Government Commerce